Lost or Stolen ATM or Debit Card
To report a lost or stolen ATM or
Debit Card during regular business
hours call 713-681-2265.
For after business hours and
Holidays call 1-800-500-1044
Notice of Blocked State/Countries for Debit Card Transactions
From time to time, we may block signature-based transactions from a particular type of merchant area of the country if we are experiencing high volumes of debit card fraud.
Debit card transactions for the following states are restricted to PIN-based only:
· New York
Unauthorized debit card transactions often happen far from home. For this reason, it is important for you to contact us by phone or come by the bank whenever you plan to travel outside the area, particularly overseas, or your transactions, both purchases and ATM withdrawals, may be denied.
As debit card fraud is constantly changing the above information may change at any time and without notice. Please call Customer Service Department at (713) 681-2265 to verify a state, country, merchant or if you have any questions.
Also, consider having more than one way of accessing your cash when traveling.