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Lost or Stolen ATM or Debit Card

To report a lost or stolen ATM or

 Debit Card during regular business

hours call 713-681-2265.

For after business hours and

Holidays call 1-800-500-1044

 


 

Notice of Blocked State/Countries for Debit Card Transactions

 

From time to time, we may block signature-based transactions from a particular type of merchant  area of the country if we are experiencing high volumes of debit card fraud.

 

Debit card transactions for the following states are restricted to PIN-based only:

 

·         Minnesota

·         New York

·         Virginia

 

Unauthorized debit card transactions often happen far from home.  For this reason, it is important for you to contact us by phone or come by the bank whenever you plan to travel outside the area, particularly overseas, or your transactions, both purchases and ATM withdrawals, may be denied.

  

As debit card fraud is constantly changing the above information may change at any time and without notice.  Please call Customer Service Department at (713) 681-2265 to verify a state, country, merchant or if you have any questions.

 

Also, consider having more than one way of accessing your cash when traveling.

 

 

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